We will satisfy any customer concerns accompanied by a store receipt. We will accept returns for unworn merchandise in the original box/packaging and with the original tags. Dance belts can not be returned/exchanged. Pointe shoes cannot be returned if ribbons, elastic, or any alterations have been made to the shoe. Refunds are given within 30 days of purchase date. Clearance items and special orders are a final sale. We do not give refunds on gift certificates or on partial purchases using a gift certificate. Shipping costs are non refundable.