FAQs

What are your store hours?

January-August and October-December:
Monday-Friday 10:00 a.m. – 6:00 p.m.
Saturday 10:00 a.m. – 5:00 p.m.
Sunday 1:00 p.m. – 4:00 p.m.

Extended Seasonal Weekday Hours for the month of September:
Monday-Friday 10:00 a.m. – 7:00 p.m.
Saturday 10:00 a.m. – 5:00 p.m.
Sunday 1:00 p.m. – 4:00 p.m.

Where are you located?

19 S Belmont Ave in Carytown.
We are easily accessible from I-95, I-64, and I-195 (Powhite Parkway)

Parking is available:

  •  We have a 52 space parking lot directly behind our building.

What is your store return policy?

We will satisfy any customer concerns accompanied by a store receipt. We will accept returns for unworn merchandise in the original box/packaging and with the original tags. Dance belts can not be returned/exchanged. Pointe shoes cannot be returned if ribbons, elastic, or any alterations have been made to the shoe. Refunds are given within 30 days of purchase date. Clearance items and special orders are a final sale. We do not give refunds on gift certificates or on partial purchases using a gift certificate. Shipping costs are non refundable.

Do dance shoes fit like standard street shoes?

No. We strongly recommend that an individual be personally fit for dance shoes. All dance studios have different preference for shoe style, brand, and fit. We keep a current file on most dance studio dress code/shoe requirements. Because of this we suggest that all dancers be properly fit for their dance shoes.

Do I need to make an appointment for either an individual or group pointe shoe fitting?

To better accommodate our customers, we offer pointe shoe fitting appointments.
You may call ahead and schedule an appointment as well as a specific fitter. Although appointments are not required they are recommended  for your convenience. Should you choose to not schedule an appointment in advance, please arrive no later than 1 hour prior to closing time. Pointe shoe fittings (especially for first time students) can take anywhere from 30 minutes to 2 hours. For teachers that would like to bring a group of 3 or more students, we ask that you call at least 2 weeks prior to your requested fitting date, as we want to be sure that enough staff are available to work exclusively with your students.

If I place an order by phone or email, when will it ship?

All in stock merchandise will be shipped to you within 24 hours.
Packages are shipped USPS Priority Mail.

How long does it usually take to receive an out of stock or special order item?

Depending on the item needed and if the manufacturer has it in stock, the turn around time for us to receive your order request is approximately 7-10 business days.

Please allow at least 2-4 weeks for group orders.

What methods of payment do you accept?

We gladly accept Cash, American Express, Discover, MasterCard and Visa.

Sorry, we do not accept personal checks.

What are your shipping costs?

We charge Virginia residents a flat rate of $8.00 and out of state residents a flat rate of $10.00.

All packages will ship USPS priority mail.

Do you sell gift certificates?

Yes. Gift certificates are available in any amount and may be used for in store purchases only.

Do you offer group discounts?

Yes. Please refer to our personalized service page for more information on group discounts.

What brands do you stock?

Our manufacturers include:

  • AMB Designs
  • Bal Togs
  • Bloch
  • Bodywrappers
  • Bunheads
  • Capezio
  • Covet
  • Danskin
  • Dasha
  • Dimichi
  • Eurotard
  • Thank You Very Much
  • Grishko
  • Heart and Soul
  • Horizon
  • Mariia
  • Mirella
  • Mondor
  • Motionwear
  • Pillows for Pointe
  • Russian Pointe
  • So Danca
  • Suffolk Pointe Company
  • Very Fine
  • Yofi

What are your store closings/early closings for 2017/2018?

Closings:

  • April 16 – Easter
  • May 14 – Mother’s Day
  • May 28 and 29 – Memorial Day Weekend
  • June 18 – Father’s Day
  • July 4 – Independence Day
  • September 3 and 4: Labor Day Weekend
  • November 23 – Thanksgiving
  • December 25 and 26 – Christmas
  • January 1, 2018 – New Year’s Day

Early Closings (Close at 2:00 p.m.):

  • November 22 – Thanksgiving Eve
  • December 24 – Christmas Eve
  • December 31 – New Year’s Eve